Last month, several of Connecticut's 911 dispatch centers experienced temporary system outages. The blackouts occurred amid a multi-million-dollar upgrade to the state's legacy infrastructure -- an effort that has since been put on hold. This hour, we take a closer look at what happened and consider what's being done to bring 911 technology into the 21st century.
We also find out why one Connecticut city chose to outsource its 911 dispatch center. And we talk to a local business owner about his role in transforming the way we call for help.
GUESTS:
- Dirk Perrefort - Breaking news reporter for the The News-Times in Danbury, Connecticut
- Tammy Wright - Dispatcher for the Berlin Police Department in Berlin, Connecticut
- Clayton Northgraves - Director of Emergency Services and Telecommunications at the City of Hartford
- Bill Youell - Director of the Division of Statewide Emergency Telecommunications
- Brian Fontes - CEO of the National Emergency Number Association
- David Benoit - West Hartford resident and co-founder of Wearsafe Labs
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Lucy Nalpathanchil and Jeff Tyson contributed to this show.
