Truck accident causes outage for Verizon customers in central and eastern CT

Connecticut Public Radio | By Patrick Skahill

Published July 20, 2023 at 3:17 PM EDT

Updated July 21, 2023 at 5:22 PM EDT

Customers of Verizon Wireless experienced outages in central and eastern Connecticut Thursday.

Service to impacted customers was restored shortly before 4 p.m. The outage occurred after a truck accident cut a third party vendor's fiber lines, said company spokesperson Andrew Testa.

Engineers worked to restore service by repairing the fibers, Testa said.

Verizon said that even if cell service is disrupted, 911 calls will still go through as long as a signal from another carrier is available.

The company says affected customers can enable Wi-Fi calling on their mobile device to make and receive calls during the outage.

Patrick Skahill

Patrick Skahill is a reporter and digital editor at Connecticut Public. Prior to becoming a reporter, he was the founding producer of Connecticut Public Radio's The Colin McEnroe Show, which began in 2009. Patrick's reporting has appeared on NPR's Morning Edition, Here & Now, and All Things Considered. He has also reported for the Marketplace Morning Report. He can be reached at pskahill@ctpublic.org.

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